Yeah sure welcome to cancel or reschedule your bookings as long as you give us at least 48 hours notice, obviously you can understand it becomes difficult filling these slots at short notice so if you provide less than 48 hours notice I'm afraid you will not receive a refund will be allowed to reschedule. However, if it's a genuine emergency, please contact us and we might be able to help.

We are restricted by the quantity of crates that we carry in our VIP bus in general when you book you will see the availability however we may be able to accommodate multiple dogs from the same family in the same crate. A large crates in the van are comfortable for at least two large dogs obviously we don't mix dogs from different families in the same crate but if you have two dogs that live together for example, we may be able to accommodate them within one crate. For multiple enquiries, please contact us.

Would like to discuss all new enquiries personally so if you haven't previously attended a VIP enrichment day, please use the button above to access the new enquiry form. Once we have received your inquiry, we will contact you by telephone to discuss your needs and explain to you how to book et cetera.

Yes of course if there's something at the park you're not happy with please let us know and we will address it immediately. Equally if you are happy with your experience you can leave us a Google review which really helps us stay up in the rankings and make sure that we can continue to reinvest in the play park.

Due to the nature of us wanting to ensure a harmonious pack we are fairly selective about the dogs we take. We do offer a trial day for your first adventure. This allows us to see how your dog copes with a large pack and also how well the recall and other behavioural requirements workout. We are nonjudgemental and sympathetic as we understand not all pooches have perfect behaviour, and we are used to dealing with cheeky monkeys